Determine the Warranty Status of Your Apple Device – IT Knowledge Base – Confluence

If you have a macOS or iOS device in need of service, you’ll want to find out if your device is covered under the standard one-year warranty or AppleCare.

macOS devices (MacMini, iMac, Mac Pro MacBook, MacbookAir)

To locate the serial number for your device, follow these steps:

1. If your Mac is off, turn it on.

   • If your Mac boots properly, continue to the next step.

   • If your Mac will not boot you can find your serial number printed on exterior of your Mac device, as well.

2. Select the Apple system menu.

3. Select About This Mac.

4. Record the serial number that appears above the Software Update button.

5. Visit Apple’s Check Coverage page and enter your device’s serial number.

6. Select Continue.

Mac iOS devices (iPhone, iPad)

To locate the serial number for your device, follow these steps:

1. If your device is off, turn it on.

   • If your Mac boots properly, continue to the next step.

   • If your Mac will not boot, you can find your serial number printed on the exterior of your Mac device, as well.

   • If your device will not turn on, go to Apple Support for instructions on how to locate the serial number on the physical device.

2. Go to Settings > General > About.

3. Scroll down and record the serial number.

4. Visit Apple’s Check Coverage page and enter your device’s serial number.

5. Select Continue.

Result: You will be presented with the warranty status of the device along with any applicable options regarding support.