865 ASUS Reviews: Is it Reliable? | ConsumerAffairs

Original review: Feb. 22, 2023

This is a terrible company to do business with. My laptop was briefly operable for 3 weeks, which was purchased during December and opened about a month later. Subsequently, it failed to recognize the charger. The charger would be plugged into the laptop, yet it would not come/power up. The battery eventually died as the charging port did not recognize the charger.

I went to the ASUS support area on its website only to find that there were instructions for this defect, for this model. There were just way too many technical steps for me, thus, I resorted to filling out the online form to send the laptop back to ASUS for repair. After weeks of no updates, it finally updated me 3 times in a week, whereby I was very busy. Nonetheless, the update was for getting my laptop repaired, with a bill. They provided a “photo” of “my” laptop. Smile. There was no explanation of what I was looking at, so I had to call in.

When I called in; a representative told me that there was liquid damage to the charging port & actually the motherboard (more money) right? I stated that there was no damage of any kind to my laptop and liquid damage would be certainly apparent in other areas, instead of just one area. The customer service person kept repeating that a photo proves that my laptop had liquid damage. Interestingly enough- they should know that any photo is suspect as the photo could be from any laptop or even the picture itself- some random from the Internet from all I know. It certainly doesn’t prove that it was a photo of ‘my’ laptop. It was just a useless conversation. Bad company to do business with, as so many reviews indicate here.

Mind you, ASUS knew that I bought the laptop at a bargain price, as it required “proof of purchase,” in order to receive the RMA. Needless to say, it sent me an invoice for $216! The laptop cost me $129! Clearly, it’d be better for me to purchase another laptop for the price of what I paid for this defective laptop. I’m now holding to speak with MicroCenter so I can inform the manager that their store has a vendor that will not honor its warranty and instead blames the customer for repairs that cannot be trusted.