Care During a Delay Customer Commitment – Alaska Airlines

We will care for you during a delay in your travel.

We realize the inconvenience a delayed or canceled flight can cause. Our first job during a delay in your travel is working to get you to your destination as soon as possible. For a cancellation or significant delay, we will rebook you on the next available Alaska flight at no additional cost. If your cancellation or delay is caused by something within our control and an Alaska flight is unavailable until the next day, you can ask us and, at no additional cost, we will book you on a partner airline’s flight if they have seats available in the same cabin.

Your comfort during such a delay or cancellation is also a priority. Listed below are the amenities we will provide while you wait for a delayed or canceled flight. Please note that for situations beyond our control, some exceptions apply (see below).

Delayed or canceled flights

If your flight is delayed by one or more hours due to circumstances within our control, upon request, we will assist you in making a phone call to let those at your destination know when you’ll be arriving.

If, due to circumstances within our control, your flight is delayed by three hours or more, or canceled such that you must wait three hours or more for a new flight, we’ll offer a reasonable meal to each ticketed guest at the airport. Specific options may depend on airport vendor availability.

If you experience an overnight stay at an airport located 100 or more miles away from your home because your flight is canceled or delayed due to circumstances within our control, complimentary hotel accommodations will be provided if there are available hotels in the area where the delay or cancellation occurs. Accommodations include single or family rooms and round-trip ground transportation to a hotel in the general vicinity of the airport. Alaska will provide a voucher for a hotel or, if no voucher hotels are available, reimbursement for reasonable hotel and round-trip ground transportation costs.

Other Amenities

If, due to circumstances within our control, your flight is delayed by three hours or more, or canceled such that you must wait three hours or more for a new flight, you can ask us and we will provide your choice of one of the following as compensation:

• A discount code of at least $50* (excluding taxes) valid for one year from the date of issue on a future Alaska flight. You can use it to cover a future fare that’s less than or equal to the amount of the discount code, or apply the discount code of at least $50 toward a future fare that costs more than the discount code.
• At least 2,000* Mileage Plan™ miles.

If, due to circumstances within our control, your flight is delayed by three hours or more, or canceled such that you must wait three hours or more for a new flight, you can ask us and we will provide your choice of one of the following as compensation:

*Depending on the length of the delay or cancellation. See Terms and Conditions of Alaska’s Discount Codes and Mileage Plan™. Discount codes do not have residual value.

Exceptions

We cannot provide the amenities outlined in this section if air traffic control, a weather situation, a passenger’s illness, or another extraordinary “Force Majeure”
circumstance beyond our control occurs at any city within your intended flight routing. We will attempt to advise you of weather problems before departure, but it is always advisable to check your flight status and weather conditions along your route and plan accordingly. In the
event we experience severe irregular operations, we will post an alert at the top of our homepage.