Collaboration Management Software - Chia Sẻ Kiến Thức Điện Máy Việt Nam

“As a large company with over 1,000 employees, we were looking for a software solution that would help us communicate and collaborate efficiently, and Bitrix24 turned out to be exactly what we needed!”

1. About us

Grove Group is a corporation providing a wide range of services in areas like distribution, retail, supply chain, and logistics. We employ more than 5,000 people.

In August 2021, we contacted an Official Partner of Bitrix24 in Vietnam with the desire to find a solution that would provide us with an effective internal communication interactive environment. Initially, we tested out Bitrix24 on a staff of 250 people (our core team), focusing on the task and project management system, interactive communication environment, and work reporting. A month later, satisfied with the initial results, we were ready for full implementation. We upgraded from the Professional plan to the Enterprise plan for 5,000 employees.

We’ve had vast experience of using and implementing technology systems, such as SAP ERP. The reason why we selected the Bitrix24 platform for deployment boils down to these 3 points:

1) the experience of the consulting team of the Bitrix24 Official Partner in Vietnam
2) the detailed, clear implementation plan
3) highly professional experts who consulted us throughout the process

Another contributing factor was the outbreak of the COVID-19 epidemic in Ho Chi Minh City. Because of that, all of the negotiations, preparations, and the actual implementation had to be done remotely, but the Bitrix24 partner still managed to stick to the schedule and successfully implement the software without a hitch.

2. About the product and implementation

Here’s what our custom-implemented version of Bitrix24 featured:

User limit – up to 5,000 users
E-office (messenger, video calls, live feed, posts, comments, likes, etc.), task/project management
Custom integration of Bitrix24 CRM with Membership (the service we used before Bitrix24) – we asked the partner to set up real-time data exchange between the two services on a regular basis

3. Final thoughts

For us, improving our internal interactive communication was one of the key projects of 2021. Within a short period of time, in close coordination with the Bitrix24 Partner, we successfully implemented an interactive communication solution provided by Bitrix24 (that we also like to call ‘E-Office’ – Electronic Office) and scaled it for 5,000 users.

About Vitranet24

Vitranet24 is a strategic partner of Bitrix24 with more than 10 years of experience. They have used the solutions provided by Bitrix24 to build an online working environment, speed up communication and effective internal communication for various large businesses here in Vietnam, such as NutiFood Group, ACB Bank, VIB, and us, of course (Grove Group).