Egger Aqua Plus Classic Elton Oak White Laminate Flooring 8mm EPL137
Delivery Information
We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses.
Delivery Timescales
We aim to deliver your order within 2-3 working days (Express Delivery) or up to 5 working days (Standard Delivery), however we cannot guarantee a chosen day or the speed of our deliveries so please allow 5 up to working days for your delivery. If you will not be available on your scheduled delivery date then please advise us when it is convenient to deliver your order Monday to Friday and we will do our best to accommodate you.
Delivery Charges
Currently all orders with a value over £500* qualify for free delivery. Please note that there are small parts of the UK that we do not cover on our internal courier network and we do not currently deliver to Southern and Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey and all Scottish Islands. In instances where orders are received with a delivery address that is not covered with our transport partner, we will always inform you of the additional cost for delivering before processing your received order. You will be given the option of whether to pay the additional cost for the delivery or receive a full refund.
The Standard Delivery Charges Are As Follows:
Basket Value £1 to £249.99 – £59.00 Delivery
Basket Value £250 – £499.99 – £25.00 Delivery
Basket Value £500 and Over – Free Delivery
*including VAT
Delivery Options
For other delivery options please e-mail ([email protected]) or call (01442 979676). Our customer service team can advise you on any alternative shipping arrangements that may be available and their associated charges.
Delivery Process
Please be advise that we will keep you informed throughout the entire delivery process. Once we receive your order, you will be sent an e-mail order confirmation. When your order is processed, your delivery will be booked and you will then receive a pre-delivery email with delivery information and your scheduled delivery date. On the day of delivery, should an ETA be available, you will receive either an email or text message from ourselves or our carrier partner with a 2-hour time slot.
How Your Order Is Delivered
Deliveries are made ‘kerbside only’. Handling the goods is the responsibility of the recipient and. when making a large order we advise to plan ahead, and arrange a second pair of hands to help move the boxes, especially if your order is for a room not on the ground floor. Please note: This also applies to flats, tower blocks, high rises etc.
Delivery Not Received
If your order does not arrive on your scheduled delivery date, then please advise us straight away and we will investigate this with our carrier partner and aim to resolve this for you as quickly as we can. We will always keep you updated and rearrange
your delivery for the earliest delivery date available.
Failed Deliveries
If your order arrives as arranged but we are unable to deliver because there is nobody home, there is inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 – 48 hours before the scheduled delivery date) you will be liable for any additional costs incurred for the goods either being redelivered, or being returned to us.
Condition of Goods
If your order arrives and you have damaged, missing or incorrect goods then please contact a member of our customer service team via e-mail ([email protected]) or phone (01442 979676) at the earliest opportunity and report this to us. If your order has arrived damaged, we request you send clear images of all packs that are damaged, with a brief description of the damage. We also ask that you sign the Delivery Note as ‘received with damage’. We request that you advise us of any damages within 24 hours after delivery, as we have a very small window of time, in which to raise a claim with our carrier partner. Once the damage has been confirmed we will arrange for replacement items to be sent out to at no extra charge.
If your order has arrived with items which are either missing, or incorrect, then please advise us straight away, and we can investigate this and send out the items you are missing or arrange a collection of the incorrect product(s) and for replacement items to be sent out to you. Please be advised that you must notify us within 24 hours of delivery as after this time any replacement items will become chargeable.
Faulty Items
Once your order has been received, your fitter will begin to install your flooring. Should a fault become apparent either before or during installation of your floor, then we ask that your fitter stops work immediately. Please then contact us to report the
fault, giving us as much information as possible. We would require a full description of the fault, along with photographic evidence and this can then be investigated with the manufacturer, by us, on your behalf. Should you continue to install the flooring once the possible fault has been found, we will take this as acceptance of the flooring to be in good and sound condition and any future claims for the said fault will be invalid under the manufacturers warranty. Should the fault develop after a period of time, then please contact us in the first instance with details of the problem and a member of our team will get in touch to advise further steps.
Your Responsibility
You, the customer/recipient of your purchased goods must check that all flooring products are in perfect condition before using them.
Deacon Jones Online Ltd cannot accept any claims for damaged, incorrect or mis-described items once they have been used or fitted. Such use or fitting shall be taken as proof that the buyer or his agent has accepted that the goods are in perfect condition.
You must accept full responsibility for the suitability of the items ordered for the purpose to which they are used.
