Enabling Apple Pay
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Enabling Apple Pay
This page was printed on Apr 15, 2023. For the current version, visit https://help.shopify.com/en/manual/payments/accelerated-checkouts/apple-pay.
Apple Pay lets customers pay easily and securely through your online store.
Apple Pay offers an accelerated checkout process. When a customer pays for their order using Apple Pay, they don’t need to manually enter their credit card information or shipping address. The customer taps the Apple Pay button and scans their fingerprint, and Apple Pay provides that information to the payment provider. You don’t pay any extra fees for accepting Apple Pay. You continue to pay the normal processing fees associated with your payment provider. Learn more about accelerated checkouts.
Note
To use Apple Pay for subscription products, you need to meet the following requirements:
* Your store needs to use Shopify Payments.
* Your business needs to be located in the United States, Canada, Australia, or New Zealand.
* Your customers need to pay with a Mastercard or Visa card.
Requirements
To activate the Apple Pay button for your online store, you must meet the following requirements:
- You must be using one of the following credit card payment providers:
- Shopify Payments
- Stripe
- First Data Payeezy
- Authorize.net
- CyberSource
- Braintree
- You must have SSL activated on your store domain.
- Your store must follow Apple’s Acceptable Use Guidelines.
Note
Apple Pay support for subscription is available only for merchants using Shopify Payments located in the United States, Canada, Australia, or New Zealand, and where the customer is paying with a Mastercard or Visa card.
Devices that support Apple Pay
To access the Apple Pay button, your customers must use one of the following devices:
- iPhone (SE, 6, 6 Plus, or newer)
- iPad (Pro, Air 2, mini 3, or newer)
- Apple Watch
- MacBook Pro with Touch ID
- Any Mac model (2012 or newer) plus an Apple Pay-activated iPhone or Apple Watch
Activate Apple Pay
- From your Shopify admin, go to Settings > Payments.
- From the Shopify app, go to Store > Settings.
- Under Store settings, tap Payments.
- From the Shopify app, go to Store > Settings.
- Under Store settings, tap Payments.
- In the section for your credit card payment provider, click Manage.
- Select Apple Pay in the Wallets section.
- Click Save.
Your customers can now use Apple Pay to check out on your store.
Activate Apple Pay in France using Shopify Payments
- From your Shopify admin, go to Settings > Payments.
- From the Shopify app, go to Store > Settings.
- Under Store settings, tap Payments.
- From the Shopify app, go to Store > Settings.
- Under Store settings, tap Payments.
- In the Shopify Payments section, click Manage.
- In the Advanced settings section, click Manage.
- In the Wallets section, click Activate for Apple Pay.
Your customers can now use Apple Pay to check out on your store.
Customer experience
When a customer visits your online store using a device that supports Apple Pay, a button with the Apple Pay logo appears.
The customer can tap or click the button to make a purchase with Apple Pay. After they do, the shipping and billing information that they added to their wallet appears, as well as the cost of the order, shipping rates, and taxes. The customer then has to authenticate the purchase. The authentication process is slightly different depending on the device the customer is using:
On an iPhone or iPad
A prompt appears on the device, telling them to confirm the purchase by using the Touch ID on their device. The customer scans their fingerprint on the device’s Touch ID to authenticate the purchase.
On a Macbook with Touch ID
A prompt appears on the customer’s Touch Bar, telling them to confirm the purchase by using the Touch ID on their Macbook. The customer scans their fingerprint on the Touch ID to authenticate the purchase.
On a Mac without Touch ID
If the customer doesn’t have Touch ID, then they can use Apple Pay on their Mac computer with another device, like an iPhone, iPad, or an Apple Watch. To verify connectivity, the customer must make sure the device and computer meet the following setup requirements:
- They are close to each other.
- Bluetooth is turned on.
- They are logged in to the same iCloud account.
A dialog appears on the customer’s computer, telling them to confirm the purchase by using the Touch ID on their other device. The customer scans their fingerprint on their device to authenticate the purchase.
Troubleshooting
Apple Pay not showing in the admin
If you are using Cybersource, Authorize.net, or First Data Payeezy, and you don’t have the option to activate Apple Pay in the admin, then you need to ask your payment processor to turn on network tokenization. If you’re using Stripe, then make sure you have accepted the Terms of Service specific to Apple Pay from your Stripe dashboard. If you’re not sure who your payment processor is, then you should talk to your bank, or to your merchant account provider.
Apple Pay button not showing in checkout
If the Apple Pay button doesn’t appear in your checkout, then make sure you meet all the requirements for using Apple Pay.
If your customer is using the Buy Button to to pay for their order, then Apple Pay will not be offered because it’s not supported by that sales channel.
Apple Pay button not showing in cart drawer
If you have a cart drawer or a cart pop-up on your store, then the Apple Pay button might not appear. You can add Javascript to your theme to make sure that the button appears in your cart drawer.
Apple Pay button visible but not responsive
If you’re using a supported Apple laptop, then check the Apple Pay wallet on your device and make sure that the lid of your laptop is open. If your laptop is in closed-display mode, then the Apple Pay button might be unresponsive.
Customer can’t enter a discount code
Your customers can use discount codes with Apple Pay only if they enter a discount code on the checkout page before clicking the Apple Pay button. If you show the Apple Pay button on the cart page, then your customers can’t go to the checkout page to enter a discount code. To make sure your customers can use discount codes with Apple Pay, you need to show the Apple Pay button on the checkout page.
Error when checking out with Apple Pay on a Mac
If you receive an error message after trying to check out with Apple Pay on a Mac, then there might be a communication problem between your phone and your computer. To verify connectivity, the customer must make sure the phone and the computer meet the following setup requirements:
- They are close to each other.
- Bluetooth is turned on.
- They are both logged in to the same iCloud account.
Shipping limitations
Due to partial postal code availability from Apple Pay, carrier-calculated shipping rates in certain remote regions of Canada might be calculated incorrectly. Most Canadian addresses are not affected by this issue.
Other ways to accept Apple Pay
Apple Pay in person
Apple Pay is available in person if you use Shopify POS and a supported card reader. Examples of supported hardware are the WisePad 3 card reader, Tap & Chip reader, or the Chipper 2X BT card reader. With a supported card reader, your customers can pay with Apple Pay using an iPhone or an Apple Watch. The payment is processed right away, and the customer doesn’t have to produce their credit card, or enter their payment details using the keyboard of their iOS device.
Note
If a customer makes an in-person order over a certain amount, then they might not be able to use Apple Pay to pay for the order. Apple has more information about limits when using Apple Pay in person.
Apple Pay Cash
Apple Pay Cash is available if your business is located in the United States and Discover is activated in your payment settings. You can offer your customers the option of paying with their Apple Pay Cash card using an iPhone or an Apple Watch. If you are located outside of the United States, then consult with your payment provider to check whether they support Discover.
Note
When using the Tap & Chip reader or the Chipper 2X BT card reader, Shopify POS supports Apple Pay Cash.
Apple Pay in mobile apps
Apple Pay is available if your store has an iOS app using the iOS Buy SDK.
FAQ
What credit cards can my customers use with Apple Pay?
The credit card payment provider you use determines which credit cards your customers can use when they buy your products using Apple Pay. To use Apple Pay, your customers have to add their credit card information to their Apple Pay wallet. If the payment provider you use doesn’t accept the type of credit card a customer adds to their Apple Pay wallet, then that customer is not able to buy your products using Apple Pay.
What does an Apple Pay order look like?
To use Apple Pay, your payment processor must support network tokenization. As a result, the last four digits of the customer’s credit card number in an order’s payment details aren’t displayed. Instead the last four digits of the customer’s Apple Pay device account number are displayed.
