[HN] Công Ty Công Nghệ Open Commerce Group Tuyển Dụng Digital Maketing & Customer Support Lead Full-time 2020

10 năm phát triển trong ngành thương mại điện tử, chúng tôi đã có may mắn được gặp gỡ và làm việc không chỉ với rất nhiều chủ doanh nghiệp kinh doanh trực tuyến rất trẻ, thông minh, linh hoạt, mà còn có cơ hội cộng tác cùng các bên cung cấp dịch vụ phát triển rất nhanh.

Và ShopBase https://www.shopbase.com/ đã ra đời năm 2019 nằm trong hệ sinh thái các sản phẩm của OpenCommerce Group, nhằm thúc đẩy và nâng tầm thương mại điện tử xuyên biên giới. Chúng tôi đang tăng trưởng rất nhanh và muốn tìm kiếm những tài năng để cùng xây dựng Open Commerce Group thành công trên toàn cầu.

I. DIGITAL MARKETING

1. What will you do?

Develop and constantly refine the positioning and messaging for ShopBase’s business.
Use customer and competitive research and use it to influence product strategy and drive effective messaging.
Develop effective marketing strategies: growth-hacking, content, email marketing, partnership, advertising, SEO, etc.
Work with in-house teams (design, engineer, sales, etc.) to implement strategies.
Generate high-quality content for prospective and existing customers including emails, blog posts, webinar content, landing pages, product videos and more.
Last but not least, don’t forget to play hard and have fun!

2. Requirement

Ability to work cross-functionally and confident collaborating with product stakeholders and enabling sales.
Analytical/ data-driven mindset and strong quantitative skills.
Fluent in English with excellent writing skills. Strong communication skills.

3. Benefits

Salary: Competitive NET salary; 13th-month salary; 1–2 month salary as an annual performance bonus
Opportunities to have stock options of a million-dollar company.
Free lunch at the office cooked by our own chef
Traveling with the company every year
Flexible working hours from Monday – Friday, no dress code
Working in Dynamic, flexible and equal working environment with a team full of young and passionate talents
Boosting your creativity and productivity at work to the highest level at our modern working place

II. CUSTOMER SUPPORT LEAD

1. What will you do?

Manage a team of talented Customer Support to support customers by replying to all their requests via Help Desk within 12 hours.
Help customers use our service efficiently and generate direct results on the performance of their business
Listen to customer feedback, understand market needs, then effectively work with Design, Product and Marketing teams to improve product quality
Handle urgent requests from customers.
Write product tutorials and solutions so customers can understand how to use our products effectively.

2. Requirements

Have a strong English (Speaking and Writing)
Written and verbal communication skills with a professional tone.
Have a great sense of customer service, a strong desire to learn, and be a great communicator.
Passionate about customer success and helping people.
Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers.

3. Benefit

Competitive NET salary.
13th month salary.
1–2 month salary as annual performance bonus.
Opportunities to have stock options of a million-dollar company.

Working Environment

Dynamic, flexible and equal working environment.
Working with a team full of young and passionate talents.
Free lunch at the office cooked by our own chef.
Boosting your creativity and productivity at work to the highest level at our modern working place.
Flexible working hours, no dress code.
Travelling with the company every year.

Training and self-development

Being updated with new technologies (Machine Learning, Artificial Intelligence, Nosql, System Design,…).
Having chances to provide solutions for real e-commerce problems.
Learning from the best in the field

III. HOW TO APPLY

Send your CV to us at: [email protected] with title: [OCG – 062020] – Position – Fulllname