Shipping & Delivery – Shopping Help

If this is your first time selecting an Apple Store, our product pages will display Pickup: Check availability. Click this link, enter the district where you’d like to pick up the item, and click Search Stores to check availability. Please note not all items are available for pickup.

If you’ve previously selected an Apple Store, our product pages will display your chosen location. You can click Check another store to check pickup availability at a different Apple Store.

Once you’re ready to purchase, select Pick up at Checkout. If you would like to change the pickup location, select Change location, then Continue. Items marked Available Today will usually be ready for pickup within an hour. In some instances, you may also be able to select a window of time to come to an Apple Store to pick up your order. This Check-In Window will ensure that your order is readily available shortly after you arrive. All you have to do is check in with a specialist when you get to the store. If you’re unable to come in during this time window, you can still pick up your order, but wait times may vary.

You’ll receive a notification email when your item is available to pick up. Please wait for this email before coming to the store. Upon receiving the notification email, you can check the pickup expiry date in your order status online. Please note that a 15% restocking fee will be applied if the order is cancelled or not picked up.

To pick up your items in an Apple Store, you will need to bring the Pickup Notification email (or the pickup pass added to Apple Wallet) and a valid government-issued photo ID. Please note you can only pick up your items yourself.