US-Genius – Careers at Apple

As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple’s service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer mentorship, knowledge, and even tips and training. At Apple, we care about improving our services. We’re looking for people who identify problems and provide feedback to ensure our customer service stays relevant and current.