Unemployed Worker: Frequently Asked Questions | Unemployment Insurance in Ohio | ODJFS

If unemployment benefits appear in your bank account as being paid, but you did not receive them, you should take the following actions: 

1. Call the unemployment office at 1-877-644-6562 (1-877-OHIO-JOB) to correct your banking information and begin the process of re-verifying your identity so that you can again receive benefits owed to you. The verification process may take some time, but we are working to minimize delays. 

2. Print, complete, and return the “Application for Unemployment Payment Replacement” that will be provided to you. After you complete this application, you must sign it in the presence of an authorized notary public. Many banks and other businesses offer notary public services, including many businesses that provide financial services, automobile title transfers, and shipping services. Your bank or public library may offer this service for free. After the application is notarized, please return it to the Office of Unemployment Insurance Operations by email, fax, or U.S. mail. The application provides instructions for how to do so. 

If you choose to return the completed notarized form by email, you will have to scan or photograph it first. The notary information and seal must be legible, or you will have to resubmit the document. Also note that the ODJFS email server is secure. However, we cannot guarantee the security of the document transmission from the originating email server to our secure email server. Please be cautious when sending from a public or non-secure location. 

After we receive your notarized response, we will conduct an investigation and make a determination. If your application is approved, you will receive the funds that were paid but which you did not receive. If it is denied, you will have the opportunity to file an appeal. Please be aware that it may take several weeks for us to complete an investigation, due to the volume of requests and the rigorous measures necessary to verify your identity. 

 3. Notify the FBI by making a report at IC3.gov. This will allow bureau investigators to notify the appropriate federal, state, or local law enforcement officials so that they can attempt to track down the individuals responsible for the theft. 

To view your payment history, select “View Claim Summary/Payment History” from the main menu under “Claim Details”.