Using Google Groups as a Collaborative Inbox · Technology Help · Lafayette College

Google Groups can be used as a collaborative inbox for group members within the Google Groups interface (groups.google.com) to organize, reply to, and assign messages/conversations to group members. A collaborative inbox can be used in the same way as a shared email account, but is self-created.

Collaborative Inboxes can:

• Assign responsibility for messages/conversations to group member(s)
• Set a resolved status for messages/conversations – complete, duplicate, or no action needed
• Search for messages/conversations according to resolution status or assignee

To use your group as a collaborative inbox:

1. Sign into Google Groups.
2. Click My Groups and choose the desired group.
3. In the left menu, click Group settings.
4. Under Enable additional Google Groups features, select Collaborative Inbox.

Note: This functionality is only available for use with Ad-hoc Google Groups, not College Lists or Course Lists.