Viettel Group – Best New Infrastructure as a Service | Stevie Awards

Company: Viettel Group
Company Description: Viettel Group is one of the world’s fastest-growing telecom operators with over 110 million subscribers and more than 70,000 employees. We have a presence in 11 countries in Asia, America and Africa. Besides Telecommunications, Viettel is also specialized in Hi-tech Research and Development, Information Technology and so forth.
Nomination Category: Product & Service Categories – Business Technology Solutions
Nomination Sub Category: Infrastructure as a Service

Nomination Title: Viettel IDC Data center

Viettel IDC Profile: https: //www.youtube.com/watch?v=OoRWqEg9t50

Viettel IDC Fanpage: https: //www.facebook.com/viettelidc

Viettel IDC Data center: https: //www.youtube.com/watch?v=5fU1SS8PDuI;

Viettel IDC website: https: //viettelidc.com.vn/;

If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:

– Viettel IDC Data center Infrastructure
– Updated date: 06/2020 – Starting to use the DCIM system for all 5 data centers

Viettel IDC is Vietnam’s No. 1 Data Center Service Provider, who owns the only Data Centers in Vietnam qualified to ANSI / TIA-942-B: 2017 Rated-3 Constructed Facilities certification by Enterprise Products Integration Pte Ltd (EPI) – a reputed and independent auditor.

Viettel IDC’s 5 data centers cover a total area of 25,000 square meters and accommodate 4,800 racks, located in three areas North – Central – South, which are Phap Van DC, Hoa Lac DC, Da Nang DC, Hoang Hoa Tham DC, and Binh Duong DC. All meet the strict requirements of tens of thousands of customers in different industries: individual individuals, governments, banks, multinationals, home provide digital services, etc…. for infrastructure, technology, and safety. The quality of Viettel IDC’s services has been demonstrated through the achievement of international standards such as ISO 27001, ISO 27017, ISO 9001, ISO 50001, ISO 20000, SOC, PCI DSS, etc…

With a large area and wide coverage, providing for the largest number of customers in Vietnam, Viettel IDC always ensures optimal management of the data center infrastructure in terms of both personnel and tools, to operating customers’ systems most effectively and safely, minimizing risks caused by human factors.

Especially, Viettel IDC is also the only unit in Vietnam to deploy the DCIM system to operate the DCs, helping to manage all activities in the data center, monitoring the devices and equipment in the DC. With the complete DCIM data center management system, all data center infrastructure systems and equipment include all constituent components as well as important parameters (source, energy, cost, environment, assets, space …) are declared and managed automatically on the system with full information about assets, configuration, usage loads, warnings, maintenance history, maintenance …, hence, it ensures the systems and equipment are monitored, operating in the best and safest condition. In particular, the application of systems management tools can support multi-tenancy, decentralizing to each device/group of devices/connection, allowing customers to self-monitor the systems/devices, and improving the customer experience.

– Viettel IDC is the largest and the most modern data center service provider in Vietnam, accounting for 40% of the market share in DC in Vietnam (according to Nomura Research Institute, 2019). https: //www.youtube.com/watch?v=5fU1SS8PDuI

– Viettel IDC has conducted our own service quality & brand survey as well as several interviews with our customers through an independent party (Dentsu Vietnam). The result showed that 70-80% of participated customers gave Good – Excellent review to our safety, price, reputation, speed, stability, and customer service quality. In addition, nearly 50% of those chose Viettel IDC to be the market-leading brand in Vietnam’s Data Centre and Cloud industry over 12 other providers mentioned in the survey.

We also conduct surveys on service quality on an annual basis: Internal survey for customers that are using our services at that time and our workforce involved in the provision of services to customers; and External survey for competitors’ services and partners – meaning hardware partners that at the same time are providing services for other providers like Viettel. Also, through our 24/7 support channels, we gather information on customer satisfaction.

We strongly believe that good reviews from our customers in independent surveys as well as in the ones that we ourselves conducted on a monthly basis are the strongest evidence of the fact that our customers have a high opinion of our infrastructure and service quality. As a result, we are confident that our customers will be in favor of us regarding this nomination.

We are also implementing the plan of digital transformation from level 3 (performance) to level 4 (advancing) this year according to TMForum. Such a plan comes with a clearly-defined set of monthly KPIs on enhancing the customer experience with the use of NPS to calculate and manage customer satisfaction.

Viettel IDC Data center (3D): https: //www.youtube.com/watch?v=5fU1SS8PDuI

Datacenter review: https: //data-center.apacciooutlook.com/vendor/viettel-idc-redefining-excellence-in-data-center-management-cid-5474-mid-400.html
https: //cloudscene.com/news/2020/08/enabling-digital-transformation-across-vietnams-industry-4-0-with-viettel-idc/

Customer testimonials: https: //www.youtube.com/watch?v=CFiVDWO5Z6w

– Viettel IDC has been honored by Frost&Sullivan as “2020 Vietnam Data Center Services Provider of the Year”, and Top Data Center companies – 2020 by APAC CIO Outlook that annual listing of 10 companies that are at the forefront of providing Data center solutions and impacting the APAC industry.
https: //data-center.apacciooutlook.com/vendors/top-data-center-solution-companies-apac.html