Amazon.com: Apple iPhone 11 Pro Max, 64GB, Space Gray – Unlocked (Renewed) : Cell Phones & Accessories

Update: the seller of this phone is truly dismal as far as warranty goes. They refused all contact, did not offer any customer support or anything to help fix my phone, not even a new screen protector! The return date has passed and I regret not returning it. It was a desperate purchase and I cannot recommend this phone to anyone. The warranty is non-existent, customer support also, non-existent. Changing to 1 star

The phone works and I REALLY needed a phone, so I kept it. It seems like the prices keep going up! But, I was under the impression that the phone was completely refurbished and ‘like new’ condition.
It came with two noticeable cracks at the top of the screen, fortunately they don’t effect most of the screen and they don’t go across the camera.
The battery doesn’t charge past 54% even when I use it plugged in, it just doesn’t work.
It worries me a lot for how long my phone will work for the future and it’s extremely disappointing.
If I had any choice I would not have kept it but my old iPhone had died and I was desperate. It had a few problems connecting but it worked and once it connected, all my pics and vids, contacts etc came back (yay!).
I contacted the company, they asked for pics of all the sides of the phone (which was kind of weird) but then they never replied back.
It was very disappointing and a real lapse of customer service. They definitely don’t offer any assistance with warranty or advice about what to do with product problems.
It was quite the dropped ball and if you have an option for another phone, go for that one. I don’t have any confidence in how long this one will last and zero confidence in their ability to refurbish or honor their warranties.