Contact Us

If you are a member, you can contact us at the number on your EmblemHealth ID card. If you don’t have your ID card, scroll down to find the correct number for your plan. 

EmblemHealth Member Services

800-447-8255 

8 am – 6 pm Monday-Friday (excluding major holidays*)

HIP Members 

800-447-8255 | TTY/TDD: 711

8 am – 6 pm Monday-Friday (excluding major holidays*)

Medicare Advantage HMO

877-344-7364 | TTY/TDD: 711

8 am – 8 pm, everyday

Medicare Advantage PPO

866-557-7300 | TTY/TDD: 711

8 am – 8 pm, everyday

GHI PPO/EPO Members, including New York City and Federal Employees

1-800-624-2414 | TTY/TDD: 711

8 am – 6 pm Monday-Friday (excluding major holidays*)

GHI HMO

877-244-4466 | TTY/TDD: 711

8 am – 6 pm Monday-Friday (excluding major holidays*)

New York State Exchange Marketplace Members:

888-447-7703 | TTY/TDD: 711

8 am – 6 pm Monday-Friday (excluding major holidays*)

Medicaid and Child Health Plus Members

855-283-2146 | TTY/TDD: 711

8 am – 6 pm Monday-Friday (excluding major holidays*)

For accessibility related questions, please click here to review our accessibility statement.