Easy Group, LLC | Complaints | Better Business Bureau® Profile
ORDERED INKS FOR MY PRINTER CANON PIXMA TR4520
PRIOR TO ORDERING INKS CONTACTED COMPANY TO VERIFY THE INK CARTRIDGES THEY ARE SELLING FIT
STATED YES MAN USING NAME ******* ******
123refills also doing business as EASY GROUP LLC same address emails used
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emails used
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THE COMPANY HAS ******* ALL MY ******
PAYPAL CASE FILE
PP-D-XXXXXXXXX
REFUND TICKET CREATED BY SO CALLED ******* XXXXX
ZERO ****** ****** INKS WERE RETURNED VIA RETURN LABEL THE COMPANY PROVIDED DUE TO SENDING ME WRONG INKS
I PAID $89.98 ORDER INVOCE XXXXXX DATED NOVEMBER XX XXXX
THEY ARE ******** TO ****** THE ENTIRE ORDER
MASSIVE ******* MASSIVE PHONE ***** TO COMPANY
VERY UNPROFESSIONAL, VERY IGNORANT PEOPLE TO DO BUSINESS WITH
Business response
12/22/2021
Business Response /* (1000, 5, 2021/12/16) */
Good day
The customer requested assistance in our Desk case # XXXXX and we responded. We helped with trouble shooting and even sent videos and instructions on how to use these products. However, the customer got frustrated and went directly to file a charge back. We let the customer know that we were unable to refund since the funds are blocked when a chargeback is in effect. The customer also indicated in said charge back that there was no assistance or cooperation from our side when we have all the communication to prove it. Also here is the RMA assigned and label for the customer to return for a refund. Instead the customer called in several times and proceeded to insult and abuse several agents on our team. Here is a copy of the RMA and Label. Should the customer use them and return the products we shall be glad to refund if they drop the Charge back case. Otherwise they will have to wait for the financial institutions arbitration on the case.
***** – 8 days ago
Dear Customer,
Thank you for shopping with us for your recent order. Please use the attached label to return only the ********* We shall refund the full order.
Please use the *** number below to send back your product(s). ONLY unopened/unused item(s).
Please make sure the return item is in brand-new condition, unused and with original tags and packaging. Attached is your Return Merchandise Authorization information.
Include the *** # SOXXXXXX-XX-XXX-XXXXXX on the outside of the package with a black marker for faster processing.
We appreciate you and continue to strive to satisfy our customer’s needs.
Please refer to our website return policy for our full return policy including shipping cost or restocking adjustments for non-defective returns.
Should you have any further questions or concerns, please feel free to contact us back.
Thank you for your patience and understanding, we appreciate your business.
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Consumer Response /* (3000, 7, 2021/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
FRAUDULENT ********** ARE BEING MADE HERE MASSIVE CALLS EMAILS TO COMPANY SAME PERSON USING NAME ******* ****** EMAILS AS FOLLOWS ********************** and *********************** and the company send WRONG ink cartridge period ample photo submitted to company attention on and on for weeks phone calls as follows X-XXX-XXX-XXXX Easy Group ************************
I notified the company the photos are clear concise and show what they send did not fit in any manner and the so called video was worthless garbage delay after delay excuse after excuse in not refunding my purchase PAYPAL was notified of seller deception and seller fraud I CALLED PRIOR to placing order and was told oh yes they fit OH **** NO THEY DID NOT PHOTOS WERE SEND as evidence my ink cartridge is not what they sold me at all not even close
On XX XX – XX I was blasted with phone calls to DROP THE CASE FILED WITH PAYPAL OH **** NO CASE PP-D-XXXXXXXXX DUE TO SELLER DECEPTION SELLER MORE SELLER SENDS AN EMAIL WITH LINK WATCH VIDEO
THE VIDEO HAS NOTHING TO DO WITH THEY SEND THE WRONG EMPHASIS WRONG INK CARTRIDGES THAT HAVE ALREADY BEEN RETURNED photographed and more
MASSIVE deception regarding this company and how they conduct business with consumers period.FOR THE RECORD A FEMALE FROM THIS COMPANY BLAST ME WITH PHONE CALLS DATING DECEMBER 13, 14, 15 telling me to quote DROP THE CASE OH **** NO
I SPEND GOOD MONEY ORDERING THEIR PRODUCTS THEY SEND WRONG PRODUCT
ORDER XXXXXX CUSTOMER ID XXXXXX DATED NOVEMBER XX XXXX
COMPANY HAS SINCE BLOCKED MY EMAILS AND MORE THIS COMPANY HAS SERIOUS ISSUES WITH PROFESSIONALISM AND RESPONDING TO CUSTOMERS CONCERNS THIS HAS BEEN DRAGGED SENSLESSLY FROM NOVEMBER TO NOW DECEMBER 16
Business Response /* (4000, 9, 2021/12/21) */
As previously mentioned, since the customer had filed a chargeback, the dispute resolution process was set in motion, with refund possible after return. This is why we asked the customer to drop the chargeback so that we could refund without having to wait for the dispute resolution process to complete. We issued a prepaid return label on Dec 8. Since the return has now been completed, the customer has been refunded in full.
Consumer Response /* (4200, 11, 2021/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THIS COMPANY IS ABSOLUTE FRAUD
ONLY REFUNDED AFTER NOTIFICATION TO ARIZONA DISTRICT ATTORNEY OFFICE
ONLY REFUNDED AFTER NOTIFICATION TO BBB BETTER BUSISNESS BUREA
ONLY REFUNDED AFTER MASSIVE COMPLAINTS ON MY BEHALF TO PAYPAL REGARDING FRAUD
PAYPAL ISSUED REFUND BASED UPON PAYPAL USER AGREEMENT
AFTER I FILED FRAUD AGAINST COMPANY AND *********** PHONE CALLS TO ME TO DROP THE CASE
THE REFUND IS PAYPAL GUARANTEE AGAINST ********** ******* SUCH AS THIS SELLER
SELLER WAS GIVEN AMPLE NOTIFICATION UPON RECEIPT OF PRODUCT THIS IS NOT EMPHASIS NOT THE CORRECT INK CARTRIDGE
SELLER THEN PRETENDED OH IT IS I SEND PHOTO GRAPHS AND WAS SEND AN EMAIL OF APOLOGY
PAYPAL ISSUED THE REFUND NOT SELLER PAYPAL HAS A GUARANTEE WITH BUYERS IF SELLER IS A FRAUD PAYPAL WILL REFUND 100% GUARANTEE I SUBMITTED PHOTOGRAPHS TO PAYPAL TO SELLER
AND SELLER DRAG ON AND ON AND ON
WHY
SELLER WAS WAITING FOR TIME LINE GUARANTEE WITH PAYPAL TO RUN OUT
SELLER THEN ********** ME TO DROP CASE **** NO
PAYPAL THEN CONTACTS ME IN WRITING AND SEND CHECK
NOT SELLER
SELLER IS HIGHLY ********* AND FRAUD
I DID FILE WITH ARIZONA CONSUMER FRAUD
I DID FILE WITH PAYPAL
I DID FILE WITH BBB BETTER BUSINESS BUREAU
AS THIS COMPANY IS TOTAL FRAUD
