| # |
ISSUE |
TROUBLESHOOTING |
NOTES |
| 1 |
The air purifier’s alert icon is lit |
If you have just bought the unit OR inserted new filter(s), please ensure that the filter(s) are positioned in the correct way for the RFID tags to be read by the sensor (refer to point 6 within ONBOARDING & SETUP section above).
Generally, the unit comes with a variety of sophisticated sensors, electronics and other electrical components and if one of these is malfunctioning, you will see the alert icon on the product UI light up. For more details on steps to resolve, please head over to the Wellbeing App and check for details whenever you see this icon lit. |
Please have at and the unit’s PNC and SERIAL number when calling for support. |
| 2 |
The air purifier is running at max fan speed all the time for extended periods |
If in MANUAL mode, please check the fan speed slider on the product UI or within Wellbeing App and adjust it to desired level.
If in SMART mode, please check air quality indicator on the product UI or within Wellbeing App – if all PM values are constantly showing 999-1000 without any reduction then most likely the sensor is clogged. Please use a vacuum cleaner to clean the sensor via the sensor window – detailed instructions in CLEANING, CARING & STORAGE section above. |
The PM sensor in the unit is highly accurate and sensitive and it is normal for the purifier to react to poor air quality by ramping up the
fan speed – to get your indoor air quality back to safe levels.
|
| 3 |
The air purifier is running at lowest fan speed all the time for extended periods |
If in MANUAL mode, please check the fan speed slider on the product UI or within Wellbeing App and adjust it to desired level.
If in SMART mode, please check air quality indicator on the product UI or within Wellbeing App – if all PM values are constantly reading very good without any increase then this is normal behavior for the unit – your air quality is very good! If the PM2.5 value is high and the unit is still operating at lowest fan speed, then please check filter change icon on the product UI or within Wellbeing App and if lit please replace used filter with a new one, this should resolve the specific fan speed issue.
If neither of the above steps OR instructions in the Wellbeing App help, please refer to item 9 in the table. |
The unit is designed so that when a filter is at end of life, at least within the SMART mode, it will discourage usage till the filter is replaced, by limiting the fan speed so as not to reintroduce the captured particulate matter back into the air. |
| 4 |
The air purifier produces a loud or abnormal noise |
Please ensure the air inlet (around front panel) and air outlet grill (top of the unit) are unobstructed and that there is a clearance of at least 30 cm between these areas and the nearest surface. If using a custom fabric cover, try to reapply the fabric cover to the panel tighter OR try operating without it to see if noise pattern becomes normal.
If neither of the above steps OR instructions in the
Wellbeing App help, please refer to item 9 in the table. |
An abnormal pattern of noise OR an unusually high pitch is not by design, hence it is best to rectify this. |
| 5 |
The air purifier or fan does not operate |
Ensure that the house, wall socket being used, and the unit are all receiving power. If needed, try pushing the power plug firmly into the wall socket to check if this resolves the issue.
If you have recently (re)placed a filter please remove and reinsert it. Check to make sure that the filter is oriented correctly, so the RFID sensor can detect it.
If neither of the above steps OR instructions in the Wellbeing App help, please refer to item 9 in the table. |
As a safety mechanism, to void risk of injury from the fan blade, the unit will not perate if it does not detect the presence of filter(s). |
| 6 |
The air purifier is running but the air quality does not improve |
If in SMART mode, closely monitor the difference in air quality levels within the Wellbeing App for next 20 minutes – if you do not see any improvement of the air quality values in the Wellbeing App during this period then follow the step below.
Change to MANUAL mode and adjust the fan speed to a higher level to see if this helps resolve the issue. If you still do not see any improvement, please try the step below.
Try and close any open doors OR windows to the outside of the room and rerun the unit at the highest fan speed for 20 minutes. If this resolves the issue, we recommend that you operate the unit in this sealed environment as much as possible, till the air quality outside (or in other rooms) is also at a good level. |
If the unit is placed in a room larger than the recommended size, it will take longer for the air quality to improve – please be patient and maintain the unit at the highest speed feasible.
The unit comes with multiple filters –please ensure you have the appropriate filters to tackle the pollutant you seek to remove. |
| 7 |
The air purifier produces or emits a strange smell |
The first time you run the unit, you may perceive a plastic, glue or paint smell – especially near the air outlet grill – this is unavoidable in some cases (like the ‘new car smell’) but should disappear quickly.
If you perceive a burning smell, please disconnect the unit and contact Electrolux authorized service center for further support. |
Always ensure that the filters are covered in appropriate packaging while stored away between uses. |
| 8 |
I am unable to onboard the air purifier to the App |
If you are unable to onboard the unit and connect it to the Wellbeing App after a couple of attempts following the steps in the Wellbeing App and FAQ, then the best course of action is to contact an Electrolux authorized service center for support. |
The WiFi chip in the unit operates only at 2.4Ghz so please ensure your home WiFi is operating at this bandwidth. |
| 9 |
I have another issue not listed here OR none of the above steps have helped resolve the issue |
You can search for more troubleshooting and FAQ guides on our website OR the Wellbeing App under the product information pages, or directly contact Electrolux authorized service center for support.
Thank you! |
Please have at hand the unit’s PNC and SERIAL number. |
