Global Federal Credit Union | Reviews | Better Business Bureau® Profile

I have been banking with Alaska *** for 43 years. I have had multiple car loans and have been an exceptional customer. I had my youngest son on my account since he was a teenager and just left it as a joint account even though he was 21 for the ease of transferring money to him when he needed it. He moved to ***** and forgot an auto gym payment of $10 a month. It got to be $50. They couldnt contact me with the information given when we opened the account and couldnt contact him since he moved to *****. Although, I had current address with my active account, they didnt bother getting ahold of me. Instead, I went to use my card for a small purchase and was denied. I tried to log in through the app thinking someone mustve drained my account! Could log in because they had locked me out. As I was on hold, they said I needed to talk with special accounts while also asking, did the loan department call you today? So now Im thinking, my identity was stolen! I was transferred about 5 times and they finally figured out what happened. Because my sons account went overdrawn for $50, they froze my accounts, cancelled my credit card I had with them and were going to send both of us to collections the next day for a charge off! I asked, if you could do all of this to my account, why couldnt you simply look up my phone number and I could have handled it right away! I dont regularly monitor that account. They treated me like a thief! No one apologized! Then, they said, we will see IF we can reinstate your account. Im now happily banking at Credit Union 1. I wasnt going to say anything until I heard they did the same thing to someone else over $18!!! Except this time it cost that person 60 points on his credit report and it was over a double charge that wasnt his fault! Be very ***** of trusting this bank. They are NOT looking out for their customers and are going out of their way to hurt them instead. I highly recommend Credit Union 1. Great communication with them!